Financial data, ready for decisions.
Dashboards and Ask AI that connect financial health, client profitability and payroll.
Weeks → 2 days reporting turnaroundRead the case
Kris Kumar
AI product leader
ABOUT ME · SYDNEY, AUSTRALIA | AUSTRALIAN CITIZEN
I turn complex business problems into AI products people use, combining practical delivery with 20+ years in product development and enterprise transformation.
I lead six specialists at Curki.ai, working with executives and operations teams to take AI from customer discovery and business cases through prototyping, secure production and adoption.
That delivery discipline was built at Telstra: seven national launches and transformation across a $1B+ annual enterprise portfolio, aligning teams around multiple $20M+ investment cases.
My commercial grounding spans enterprise products at TPG, pricing at NTT and global product development at Vodafone across APAC and Europe. My MBA and Master of IT from the University of Wollongong bring business and technology together.
I also advise CareAIT and run free AI Edge Academy sessions, connecting executives and practitioners around practical use cases, adoption and ROI.
300+
Users across delivered
AI capabilities
~35%
Operational efficiency
improvement
20+
Years in product &
enterprise transformation
7
National product launches
at Telstra
ENTERPRISE EXPERIENCE
Product and transformation work
across leading technology businesses.
TelstraProduct & transformation
VodafoneGlobal product development
NTTPricing & commercial strategy
TPGEnterprise products
01 / SELECTED WORK
Useful AI.
Visible outcomes.
Products and platforms I’ve helped take from discovery to delivery, solving real business problems.
Ask AI. Answers now, decisions earlier.
RAG connects business knowledge with strict data access controls, giving state managers instant insight into financials, resources and performance gaps.
Instant access act earlier, before month endRead the case
Conversations into structured work.
Voice to document workflows embedded in the systems and templates teams already use.
~50% less documentation effortRead the case
Workforce decisions with cost in view.
Scheduling and shift allocation connected to CRM data to address overtime leakage and manual coordination.
~30% lower associated overtime costsRead the case
From application to a clearer shortlist.
AI recruitment, screening, shortlisting and compliance workflows that reduce administration.
~20% less recruitment administrationRead the case
Workforce Compliance and Document Validation.
Connect workforce records, validate documents and worker checks, and track organisational compliance to reduce non-compliance risk.
$20K potential cost avoided per fineRead the case
AI Usage, Cost and Access Management.
Token utilisation and adoption analytics support cost per task and ROI measurement, alongside authentication, MFA and admin account management.
Usage to value measure adoption, cost and business benefitRead the case
Website AI Support Chatbot.
Built on Google Cloud, the chatbot uses RAG to answer product and service questions, reducing calls to the support team.
~15% fewer calls to the support teamRead the case
AI storyboards that learners can relate to.
Intellectify combines voice cloning, visuals generated with AI and face swapping to personalise stories for children with learning disabilities.
3 AI capabilities voice, imagery and face personalisationRead the case
A marketplace that connects the journey.
Matching, onboarding, booking, scheduling and payments across a care and workforce platform.
14,000+ completed jobs supportedRead the case
Transformation at enterprise scale.
Product strategy, commercial decisions and operational change across a complex national portfolio.
$1B+ annual enterprise portfolioRead the case
BEYOND THESE CASES
Agentic operations
Connected onboarding, rostering and reporting workflows, contributing to approximately 35% operational efficiency improvement.
Voice & support agents
GCP intent routing, CRM actions and SMS messaging. A pilot reduced calls requiring human support by approximately 15% against a 20% target.
Enterprise AI foundations
APIs and MCP integrations across CRM, finance, HR and knowledge systems, with evaluation, guardrails and human review.
02 / HOW I WORK
From the right question.
To a result that lasts.
A collaborative path from discovery to production and adoption. I bring customers, executive sponsors and delivery teams together to test assumptions, make investment decisions and measure value.
- 01→
Discover the problem
Run customer conversations and workshops with executives and operations. Map current and future workflows, pain points and baseline performance.
TAKEAWAYShared problem & use cases - 02→
Prioritise the value
Assess impact, feasibility, data readiness and risk. Build the ROI case, agree success measures and align sponsors on priorities and investment.
TAKEAWAYBusiness case & roadmap - 03→
Prototype & validate
Make ideas tangible with rapid prototypes. Test with users and technical teams to validate usefulness, integration needs and AI quality before scaling effort.
TAKEAWAYEvidence for the next decision - 04→
Build & pilot an MVP
Turn validated needs into user stories and acceptance criteria. Lead the squad through integrations, evaluation, UAT and a controlled production release.
TAKEAWAYWorking product in real workflows - 05→
Measure & learn
Compare usage, quality, time saved and cost with the baseline. Review customer feedback and benefits with stakeholders to refine, expand or stop.
TAKEAWAYMeasured value & clear decisions - 06↗
Embed & scale
Support champions, training and operational handover. Monitor adoption and reliability, then use live evidence to improve the product and shape the next priorities.
TAKEAWAYSustained adoption & improvement
Stay aligned. Learn continuously.
Customer feedback and sponsor decisions guide every stage. Privacy, security, responsible AI and operational readiness are built into the journey, with clear checkpoints to proceed, refine or stop.
CONNECTED INTELLIGENCE / PRACTICAL IMPACT
AI that connects the dots.
Products that move the business.
From financial insight to agentic workflows, I focus on connecting useful intelligence with the systems and decisions people rely on.
03 / EXECUTIVE EXCHANGE & AI ENABLEMENT
Stay close to the ideas.
Closer to the questions.
I run AI Edge Academy sessions to bring executive leaders, practitioners and guest experts into practical conversations about AI across industries.
Through practical discussions and workshops, I connect executive priorities with AI use cases, workflow opportunities and the commercial questions behind adoption: productivity, cost, profitability and ROI.
Bring the perspectives together.
Connect executive leaders, industry experts and practitioners to compare priorities, share experience and ask better questions about AI.
Find the use cases that matter.
Use workshops and current to future workflow mapping to explore pain points, repetitive tasks, available data and practical opportunities.
Put commercial value in view.
Consider effort, risk, operating cost, productivity and profitability, turning AI possibilities into clearer business cases and investment choices.
04 / THE EXPERIENCE BEHIND THE WORK
From enterprise scale
to practical AI.
A career connecting products, people, commercial outcomes and change.
2024 TO PRESENT
Curki.ai / MobiddictionAI Product Lead
Discovery, strategy, production AI, integrations and adoption. Leading six specialists across product delivery.
2012 TO 2024
TelstraSenior Product Manager
Seven national launches, a $20M transformation program and a $1B+ annual enterprise portfolio.
2007 TO 2012
Vodafone · NTT · TPGProduct development, pricing & commercial leadership
International delivery across three markets, $6M ARR, dynamic pricing, automation and enterprise propositions.
ADVISORY
CareAITAI Product Advisor
Marketplace strategy, matching, workflows, pricing and scale. Supporting 2,000+ qualified professionals and 14,000+ completed jobs.
TELSTRA / NAMED PRODUCT LAUNCHES
Enterprise connectivity, service and voice.
Products and capabilities spanning proposition, roadmaps, pricing, launch readiness and customer transition.
CONNECTIVITY & SERVICE
Connect IPBusiness IPEnhanced SLAsTelstra Business BroadbandTelstra Internet Direct
VOICE PRODUCTS
TIPITSIP CONNECT
TOOLS & CAPABILITIES IN MY WORK
Azure OpenAI · RAG & agentic workflows · Copilot Studio · Power Platform · Claude for rapid prototyping · ChatGPT · Codex assisted prototyping · APIs & MCP · GCP voice agents · AWS · Amazon Bedrock · Jira & Confluence
05 / EDUCATION & CONTINUOUS LEARNING
Business foundations.
Practical AI learning.
MBA
University of Wollongong
Master of IT
University of Wollongong
PSPO
Professional Scrum Product Owner
AI certifications & professional development
| AI courses |
|---|
| Integrating AI into Product Architecture |
| AI Product Ideation: Principles and Practical Applications |
| AI Strategy & Execution Vanderbilt University |
| Agentic AI & AI Agents for Leaders Vanderbilt University |
| Prompt Engineering Vanderbilt University |
06 / WHAT’S NEXT?
Have a product challenge
worth solving?
I’m interested in AI product leadership, AI strategy and transformation opportunities where useful products and measurable outcomes matter.
Sydney, Australia